Obsora
Support & Help Center

How can we help?

Have a question about your account, a quest, or your data? We're here to help. Email our support team and we'll get back to you, usually within 2 business days.

You can also reach us directly at support@obsora.ai.

Common questions

What is a quest?

A quest is a data-collection task in the Obsora app. Some quests ask you to choose a photo from your library, take a photo, or record a short video or voice clip, which you then submit.

Why does the app ask for photo, camera, or microphone access?

Those permissions are only used so you can pick or capture the photos, videos, or audio you choose to submit for a quest. Access is requested at the moment you add a submission, and nothing is captured without your action.

What happens to my submissions?

Submissions you upload are reviewed and analyzed by our AI services to complete the quest. You're asked for explicit consent before participating, and you can review the details in the app's consent screens.

How do I delete my account or data?

Email support@obsora.ai with the email address on your account and we'll process your account and data deletion request.

I'm having trouble signing in or using the app.

Email us at support@obsora.ai with a short description of the problem and the device you're using, and we'll help you resolve it.